Concentrix to Boost India Presence with 20,000 New Hires This Year

Global business process management (BPM) company Concentrix plans a significant expansion in India, aiming to add 20,000 new employees by the end of 2024. This will push their total Indian workforce past the 100,000 mark, solidifying India as a key growth market.

Chris Caldwell, CEO of Concentrix, highlighted India’s talent pool and market potential as driving forces behind the expansion. The company expects its Indian revenue to exceed $1 billion this year, up from $898 million in 2023.

The new hires will fill roles across various sectors:

• 40% in technical development
• 20% in revenue and sales
• The remaining in operational delivery

While the Philippines remains Concentrix’s largest market due to past acquisitions, India is experiencing the fastest organic growth. Caldwell expects India to surpass the Philippines in both total size and growth as early as next quarter.

Concentrix is embracing technological advancements like AI and generative AI (GenAI) to enhance its services. These tools will help automate tasks, optimize processes, and ultimately create a stronger value proposition for clients.

The company is also actively seeking acquisitions in India, particularly in high-value sectors like banking, analytics, and technical development focusing on large language models. Acquisitions will focus on acquiring talent and expertise rather than simply expanding geographical footprint.

This expansion signifies Concentrix’s commitment to India’s potential and its strategic role in the company’s future growth.