Tech Mahindra BPS Recognized as a Leader in Customer Experience Services

Tech Mahindra Office
Preeti Bali / 1:03 pm / April 17, 2024

Tech Mahindra announced that its Business Process Services arm, Tech Mahindra BPS, has secured a top spot in the “Customer Experience Service Providers, 2024” report by HFS Research. This recognition highlights Tech Mahindra BPS’s leadership in the field, driven by their unwavering commitment to a digital-first approach.

Delivering Next-Generation Customer Experiences

Tech Mahindra BPS has established itself as a global leader in the customer experience (CX) domain. They offer a comprehensive suite of services encompassing customer experience redesign, consulting, process re-engineering, and managed services. This recognition by HFS Research validates Tech Mahindra BPS’s exceptional capability in delivering exceptional customer experiences and empowering enterprise transformation.

“People, Process, Technology” Approach Propels Business Growth

“Our philosophy centered around ‘people, process, and technology’ is the cornerstone of our market leadership,” said Birendra Sen, Business Head of Business Process Services at Tech Mahindra. “This approach allows us to propel our clients’ businesses forward, particularly within the Business Process Outsourcing (BPO) sector. This recognition in the HFS Horizons report further reinforces Tech Mahindra’s exceptional performance in the CX domain.”

Tech Mahindra BPS: A Symphony of Digital Innovation

Tech Mahindra BPS has orchestrated a winning strategy for customer experience by seamlessly integrating a digital-first approach, exceptional delivery of CX solutions, and a groundbreaking gig model. At the core of this strategy lies Makers Lab, Tech Mahindra’s dedicated research and development arm. Makers Lab is at the forefront of innovation, pioneering the use of cutting-edge technologies like Generative AI, Augmented Reality (AR), Virtual Reality (VR), the Internet of Things (IoT), and 5G.

HFS Research Commends Tech Mahindra’s Capabilities

Melissa O’Brien, Executive Research Leader at HFS Research, commented on Tech Mahindra’s achievement: “Tech Mahindra has been positioned as a Horizon 3 market leader in our inaugural Customer Experience Services Horizon report. This recognition is a testament to their commitment to a digital-first approach, exceptional CX delivery capabilities, and innovative use of the gig model. By leveraging a strong partner ecosystem and their in-house Makers Lab, Tech Mahindra has developed cutting-edge CX technology using emerging technologies like Generative AI. Customers consistently praise Tech Mahindra for their flexibility and swift execution.”

Tech Mahindra BPS: Pioneering a Cutting-Edge Technology Suite

Tech Mahindra BPS has developed an innovative suite of CX tools by leveraging cutting-edge technologies including as automation, smart analytics, and generative artificial intelligence (AI) in partnership with top technology partners. This includes chatbots, voice bots, webchat functionalities, omnichannel platforms, customer relationship management systems, and work-from-home solutions, marking a significant advancement in the industry.

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